At Pro Football Jersey Vault (sportjerseyguide.com), your satisfaction on game day is our top priority. We stand behind the quality of our premium stitched men's, women's, and youth football jerseys. If you are not completely satisfied with your purchase, we are here to help.
We offer a 30-day return and exchange policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your sports apparel must be in the exact same condition that you received it: unworn, unwashed, unused, and with all factory tags attached.
To initiate a return or exchange, please contact our support team at jerseyhelp@hotmail.com. Please include your order number and the reason for the return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want (such as swapping a men's large for an extra-large) is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item, or our team can facilitate a direct exchange for you via email.
Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your initial payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
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